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Refund Policy

Clear refund rules for TestMentor purchases.

Please review the conditions below before purchasing a course, pass, or subscription on TestMentor.

Last updated: May 15, 2026

Eligible cases

  • Accidental purchase reported within 24 hours with payment proof.
  • A paid course is removed while your course validity is still active.
  • A proven technical issue prevents access to purchased course benefits.
  • Payment succeeded but course access was not enabled after verification.

Not eligible

  • Purchases made with coupons or special course offers.
  • Free courses or free access plans.
  • Refund requests made after course validity has expired.
  • Requests without sufficient payment or account proof.

How to request

Email helptestmentor@gmail.com with your registered email, payment screenshot, transaction ID, course name, and a short reason for the request.

Frequently Asked Questions

Can I get a refund for an accidental purchase?

You may request a refund within 24 hours of purchase by emailing support with proper payment proof.

Are discounted or coupon purchases refundable?

Purchases made using coupons or special course offers are generally not eligible for refunds.

What if payment succeeded but access was not enabled?

Email helptestmentor@gmail.com with your payment proof and registered email so we can verify and resolve the issue.